Returns and Exchanges Policy

Healthall always puts itself in the customer's shoes, hoping that all customers can purchase our products with peace of mind. Before requesting a refund or return, please read the following terms carefully to confirm whether your order and products meet the relevant criteria.

I. Refund Eligibility

Refund requests must meet all of the following conditions:

  • The product must have been purchased through the Healthall official website (https://www.healthallofficial.com/, hereinafter referred to as "this website");
  • The refund request must be submitted within 7 days of product purchase;
  • The customer must provide an official receipt issued by our company; and
  • The company will only consider refund requests in cases of major negligence by the company during the transaction, such as shipping the wrong product.

II. Non-Refundable Situations

Refunds will not be accepted under any of the following circumstances:

  • Products were purchased at special, discounted, or promotional prices;
  • Products have been used, opened, or damaged;
  • Product packaging is broken or damaged;
  • The protective seal on the bottle or product has been torn or damaged;
  • The product batch number or shelf life information is missing, covered, or illegible;
  • The product has expired or has less than six months of shelf life remaining;
  • Products were not purchased through this website; or
  • Products are marked as gifts or samples.

III. Refund Application Procedure

When applying for a refund, customers must provide the company with the following information:

  • Order number and purchase details;
  • Product information for which the refund is requested;
  • Photos or relevant proof clearly showing the current condition of the product; and
  • The official receipt for the product purchased via this website.

Upon receiving the refund request, the company will verify the order information and product condition, and notify the customer via email whether the refund request has been approved.

If the submitted information is incomplete, the company may request that the customer provide supplementary information, which may result in a longer processing time for the refund request.

IV. Refund Method and Processing Time

Once the refund request is confirmed and approved, the funds will generally be returned to the customer's original payment account—including credit card, Alipay, or China UnionPay accounts—within four weeks.

Actual credit times may vary depending on the processing procedures of individual banks or payment service providers.

V. Shipping Fees and Handling Charges

  • Paid shipping fees are non-refundable;
  • For "undeliverable orders," the company will refund the remaining balance after deducting shipping costs and reasonable handling charges; please refer to our website's shipping policy for details;
  • Such handling charges shall not exceed 15% of the total value of the items in the "undeliverable order"; and
  • Shipping fees will only be refunded if the return is caused by an error on the part of the company.

VI. Return Application Procedure

To return a product, customers must first contact the company to request an RMA (Return Merchandise Authorization), so that we may assess the situation and notify you of subsequent arrangements.

Once the RMA is approved, the customer must mail the product to the designated address provided by the company.

Any return made without prior RMA approval will not be accepted, and no refund, exchange, or product replacement will be arranged.

The company does not accept returns with incomplete packaging or accessories. All returned products must be returned along with their original packaging, manuals, and other accompanying accessories (if applicable).

VII. Return Shipping and Mailing Arrangements

  • The company recommends that customers use a trackable registered mail or courier service to return products;
  • The company shall not be held responsible for any loss or damage to the return during transit;
  • If the return is caused by an error on the part of the company, the company will refund the relevant return shipping costs and ship the replacement product free of charge; and
  • Overseas customers are responsible for their own return shipping costs, and the company will ship the approved replacement product free of charge.

VIII. Approval Rights for Refunds and Returns

The company reserves the following rights:

  • To determine whether the reasons for a refund or return request are sufficient and appropriate;
  • To request that the customer provide other relevant information or proof;
  • To reject any refund or return request without prior notice; and
  • To propose an exchange or product replacement in place of a refund based on individual circumstances.

In case of any dispute, Healthall reserves the right of final decision.