Terms and Conditions
These Terms and Conditions are the only terms applicable to the use of this Website and supersede all other terms and conditions. They are intended to establish a legally binding agreement between you and us and to protect both your rights as a valued customer and our interests as a business. Accordingly, these Terms and Conditions are important to both parties. By placing an order, you acknowledge that you have read and accepted these Terms and Conditions in full.
You Agree That:
- You may use this Website only for lawful enquiries or to place legitimate orders.
- You must not place any speculative, false or fraudulent orders. If we have reasonable grounds to believe that an order is of such a nature, we reserve the right to cancel the order and notify the relevant authorities.
- You undertake to provide us with an accurate email address, postal address and/or other contact details, and acknowledge that we may use this information to contact you where necessary. Please refer to our Privacy Policy for further details.
- If you do not provide all the information we require, we may be unable to fulfil your order.
Contract Details
These Terms and Conditions and the information contained on this Website do not constitute an offer for sale but an invitation to treat. No contract in respect of any product shall exist between you and us until we have accepted your order.
If we do not accept your order but payment has already been deducted from your account, the full amount deducted will be refunded.
To place an order successfully, you must complete the online purchasing process as instructed and click “Authorise Payment” to submit your order. After submitting your order, you will receive an email confirming that we have received it (the “Receipt”).
Please note that your order constitutes an offer to purchase one or more products from us. Even if payment has already been deducted from your account, the Receipt does not constitute our acceptance of your order. All orders are subject to our acceptance.
We will send you an email confirming that the products have been dispatched. This email shall constitute our acceptance of your order (the “Dispatch Confirmation”). The contract for the sale and purchase of products between you and us (the “Contract”) shall only be formed when we send you the Dispatch Confirmation.
The Contract shall apply only to those products whose dispatch has been confirmed in the Dispatch Confirmation. We shall have no obligation to supply any other products included in your order unless their dispatch has been confirmed in a separate Dispatch Confirmation.
Product Availability
All orders are subject to product availability until we issue a Dispatch Confirmation. If we experience difficulties in supplying a product or if a product is out of stock, we reserve the right to provide you with information about substitute products of an equivalent or higher quality.
Refusal of Orders
We reserve the right to withdraw any product from this Website and/or remove or edit any material or content on this Website at any time.
We will make every reasonable effort to process all orders. However, under exceptional circumstances, we may be unable to process an order after issuing a Receipt, and we reserve the right to decide at any time not to process an order.
We shall not be liable for withdrawing any product from this Website, whether or not the product has been sold; removing or editing any material or content on this Website; or refusing to process or accept an order after issuing a Receipt.
Returns and Exchanges
If you enter into the Contract as a consumer, you may return or exchange a product within seven (7) days from the date of the Dispatch Confirmation.
In such circumstances, you must comply with the terms of our Refund Policy and, where applicable, bear the cost of returning the product. Please refer to the “Returns Information” page on this Website for further details.
You shall only have the right to cancel the Contract if the product is returned in exactly the same condition as when you originally received it. You must also return all product manuals, documents, original packaging and packaging materials.
We will not accept the return of any product that is damaged, is not returned in the same condition as when you originally received it, or shows damage or deterioration beyond what would reasonably result from initially opening the product.
You must take reasonable care of any products while they are in your possession.
Please retain the original packaging, instructions, documents and packaging materials for use in the event of a return or exchange.
Use of Website Content
All original works created by the Company, including but not limited to the images and text appearing on this Website (www.healthalloffical.com), are subject to separate agreements entered into with the relevant designers and editors and must not be used externally.
If any individual, company, organisation or institution uses such works without permission, the Company reserves the right to pursue legal action and hold the relevant party legally liable.
All materials used or displayed on this Website, including but not limited to text, images, videos, audio, graphics, music, logos, trademarks and other materials appearing on this Website (collectively, the “Content”), are owned by or licensed to the Company and its affiliated companies. Such Content is protected by the copyright, trademark, service mark and/or other intellectual property laws of the Hong Kong Special Administrative Region and other applicable jurisdictions.
All intellectual property rights contained in or relating to the Content, whether existing now or arising in the future, shall remain the exclusive property of the Company.
You agree that you may use the Content on this Website solely for personal and non-commercial purposes, other than for purchasing products from this Website (the “Permitted Use”). Downloading or copying any Content for a Permitted Use does not grant you any right, title or interest in or to such Content.
Except for the limited right to use the Content and services for the Permitted Use in accordance with these Terms and Conditions, you shall have no ownership rights or licence rights in respect of the Content.
Without the Company’s prior written consent, you must not copy, publish, transmit, distribute, display, modify, create derivative works from, store the Content for the purpose of establishing any type of database accessible by yourself or any third party, sell, participate in the sale of, or otherwise exploit any part or all of the Content.
Order Processing
You must confirm that all order details and the total amount payable are accurate before completing your order.
Once payment has been completed, your order will be created, and we reserve the right not to accept any request to amend or cancel the order.
For all orders paid by bank transfer, any additional charges imposed by the bank shall be borne by the customer.
Orders will only be dispatched after full payment has been received and confirmed.
The Company shall not be liable for any failure to deliver an order resulting from incorrect or incomplete information provided by the customer, including but not limited to delayed dispatch, additional delivery charges imposed by the courier company, or the non-delivery of a parcel.
Payment Processing
If you pay by credit card or debit card, the amount payable will be deducted from your account.
If you pay by bank transfer, which is only available for bulk purchase orders or specially agreed orders, we will begin processing your order after receiving your payment. This process may take more than one day.
If we do not receive payment within the specified payment period after you submit your order, your order will be cancelled automatically. The applicable payment period shall be determined by the information displayed on our Website at the relevant time.
We will only process payment after verifying the billing information.
Price Changes
Product prices shall be based on the prices displayed on our Website.
Prices may change from time to time. However, such changes will not affect orders that have already been confirmed in an Order Confirmation.
Product Information and Images
All product images displayed on this Website are for reference only. The colours shown in the images may differ from those of the actual products.
All product information is provided by suppliers, including but not limited to manufacturers, agents and wholesalers.
The Company shall not be responsible for any changes to product information. All products are subject to the actual items supplied.
No Medical Advice
This Website does not provide diagnosis, treatment or medical advice.
The products, services, information and other content provided on this Website, including information provided directly through this Website or through links to third-party websites, are for reference purposes only.
You should consult a doctor or other qualified healthcare professional regarding any diagnosis or treatment relating to a medical or health condition.
Information provided on this Website and any linked websites, including information concerning medical or health conditions, treatments and products, may be presented in summary form.
Information on this Website, including product labels and packaging, is not intended to replace the advice of a qualified healthcare professional. This Website does not recommend that you manage or treat health conditions on your own.
The information provided on this Website is not comprehensive and may not cover all illnesses, conditions, physical concerns or available treatments.
If you have any concerns about your health, please contact a qualified healthcare professional immediately. You should never disregard or delay seeking medical advice because of information you have read on this Website.
Links to third-party websites or resources do not imply that we endorse any information, products or services provided by those third parties. We are not responsible for the content or performance of any third-party website. Your use of any third-party website is entirely at your own risk.
You must not use the information or services provided on this Website to diagnose or treat any health condition or to prescribe any medicine or other treatment.
Before using any medication, nutritional supplement, herbal product or homoeopathic product, starting any exercise or dietary programme, or beginning treatment for any health condition, you should consult a qualified healthcare professional. You should also carefully read the information provided by the product manufacturer and all product labels and packaging.
Every individual has a different constitution and may respond differently to different products. You should always consult your doctor regarding possible interactions between any medication and nutritional supplements you are taking.
Any opinions expressed by employees or Website users in any forum on this Website are their personal opinions only. They are not statements published by us and do not represent our position or views.
Any product review or evaluation provided by a current or former employee or Website user reflects only that individual’s personal opinion and is not intended to replace appropriate medical care or advice from a qualified healthcare professional.
Before using any product, you should always review its label and packaging. If you have any questions, the information on the product label or packaging shall prevail. You may also contact the manufacturer directly to confirm the details shown on the product label and packaging and the recommended directions for use.
Our Right to Amend These Terms and Conditions
Information displayed on this Website, including but not limited to products, services, images and prices, is provided for reference only and may be changed or amended at the time of the actual transaction.
We reserve the right to modify or revise these Terms and Conditions at any time. Any such modifications or revisions will be published on this Website without prior notice and shall take effect automatically upon publication.
If you continue to use this Website or place an order through this Website after these Terms and Conditions have been modified or revised, you will be deemed to have agreed to be bound by the Terms and Conditions then in effect.
If you do not agree to any of the Terms and Conditions then in effect, you should not place an order. You should therefore carefully review the Terms and Conditions published on this Website before placing an order.
When you order products from us, you will be subject to these Terms and Conditions, our Privacy Policy and any other policies then in effect on this Website, unless amendments to these Terms and Conditions, the Privacy Policy or other policies on this Website are required by law or by a governmental authority. In such circumstances, the amendments may also apply to orders placed by you before the amendments were made.
In the event of any dispute, Healthall reserves the right of final decision.